Privacy Policy

1. Information we collect from you

What data we collect: When you register we will collect your username, email address, password (encrypted) and IP address. By using our Site, you confirm that all data provided by you is accurate and not misleading.

Why we need this data: We will need your username and password in order to provide you with access to the web based control panel and to our downloadable Software. We will need your email address in case you forget your password or wish to receive email newsletters. Your IP address is logged by us so that we can prevent any spam, fraud or abuse of our Site and our RechardVPN Service. If you do not use any of our RechardVPN Service, we may decide to store this data for up to five years after your account has become inactive. If you continue to use our RechardVPN Service, we will store your registration data for as long as you are using one of our services or have an active account, and for up to five years after that. We may keep your registration data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How we use this data: we use this data to provide the RechardVPN Service to you and to prevent fraud and abuse. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking the “unsubscribe” in the relevant email. We use customer contact information to send customers information about our company and its products and services. Indeed, we may send marketing and service usage related communications to the clients, and the clients have an option to opt out of RechardVPN marketing communication list via an unsubscribe option.

When you contact us: If you contact us through our Site for any reason (e.g. by email) we will generally store these communications for as long as necessary or required under law.

Payment Information: If you opt to pay for the use of our RechardVPN Service, we will use third party payment processors to collect payments from you. Our third party payment processors are properly regulated and authorised to handle your payment information and is prohibited from using your personal information for promotional purposes or for any other purposes other than providing these payment services to us. We never handle or store your payment information, as this is done on our behalf by our third party payment processors. We are not responsible for the manner in which our third party payment processors will handle your transactions and you should refer to such third party payment processors’ privacy policy to see how it uses your data.

RechardVPN Service: We will store (i) a time stamp and IP address when you connect and disconnect to our RechardVPN service, and (ii) the amount data transmitted (up- and download) during your session together with the IP address of the individual VPN server used by you. We do not store details of, or monitor, the websites you connect to when using our RechardVPN Service. We only proceed with such storage so that we can monitor the performance of both our Site and RechardVPN Service. For example it enables us to (i) sort server nodes by the number of users connected, (ii) limit your account to the number of connections which are included in your plan, (iii) carry out usage analysis for administrative purposes, and (iv) prevent abuse and fraud. This data is stored on our system for a certain period of time even though we have no obligation to store any such data.

2. Cookies

Like many other websites, the Site may utilize a standard technology called a “cookie” to collect information about how the Site is used by users. Cookies were designed to help a website recognize previous visitors and thus save and remember any preferences such user may have set while browsing such a website. A cookie cannot retrieve any data from your hard drive, pass on a computer virus, or capture your e-mail address. We may utilize cookies within the Site in order to improve the RechardVPN Service and your experience on the Site. Data collected via cookies allows us to statistically monitor how many people are using the Site. If you do not want information collected via cookies, there is a simple procedure utilized by most browsers that allows you to deny or accept the cookie feature.

3. Data Protection & Security

All information you provide to us is stored on our secure servers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Our Site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not and will not actively monitor user sessions for inappropriate behaviour, nor do we maintain direct logs of any customer’s Internet activities. We do not store private information about any individual user’s activities on our network, such as emails, chats, VOIP calls, websites visited, etc.

4. Limited Disclosure & No Trading of your information

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We will never sell your personal information to third parties.

We may disclose your personal information to third parties:

    • if RechardVPN is, or substantially all of its assets are, acquired by a third party, in which case personal data held by RechardVPN about its users will be one of the transferred assets, but will remain fully covered by this Privacy Policy; or
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service and other agreements; or to protect the rights, property, or our safety, our users, or others; or
    • if we receive a report from any person or organisation (including law enforcement) that leads us to suspect that your account has been used in connection with any wrong-doing, we may at our discretion suspend your account, but we will not disclose any personal information that may identify you unless we are legally compelled to do so.

5. Access to Your Personal Information

You may also correct, update, or delete your personal information by making the change on your account page. We will retain your information for up to five years after your account has become inactive. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For more information please contact our Data Protection Officer at dpo@le-vpn.com.

6. Links to Third Party Websites

Our Site includes links to other websites the privacy practices of which may differ from those of RechardVPN. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

7. Blog

Our Site offers a publicly accessible blog that may require you to register to post a comment. You should be aware that any information you provide in these areas may be read, collected and used by others who access them.We do have access to and are able control and moderate all information posted to the blog.

8. Social Media Widgets

Our Site includes social media features, such as the Facebook, Twitter and Goole+ Like buttons and Widgets, such as the Share this button or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the provisions of the privacy policy of the company providing it.

9. Copyright Violations

If we receive complaints regarding copyrighted materials such as music and movies being shared over our network, we may filter traffic to see which account is sending it, and then we may cancel that account without a refund.

10. Entire agreement

These Privacy Policy constitute the entire agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between you and us relating to the subject matter hereof.

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